Warranty

The product is warranted against defects in materials and workmanship for a period of 5 years from the date of delivery.

During the warranty period, UBlockout will repair or replace any defective product at no cost to the customer, including the cost of replacement parts and labor. Shipping costs for warranty claims are the responsibility of the customer. This includes shipping costs to send the defective product to UBlockout and return shipping costs to receive the replacement or repaired product.

The warranty does not cover damages caused by wear and tear, misuse or abuse, failure to follow installation and operating instructions, or unauthorized alterations or repairs.

Replacement of components and fabric is covered under warranty for the full 5 year period.

UBlockout does not provide on-site installation, repair or warranty service. All warranty claims require the product to be returned to UBlockout for inspection, repair, or replacement.
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⁠The warranty is only valid for the original purchaser and is non-transferable.

To start a warranty claim, please contact us by email.

Returning your product

We want you to experience the best possible UBlockout, and that means offering refunds and returns where applicable.

If you receive a defective or misdescribed product, you may return it within 30 days of delivery for a full refund, including original delivery charges and reasonable return shipping costs.

If you don’t love your UBlockout shades, you may return them within 30 days of delivery for a full refund. Refunds will be issued for the full purchase amount, excluding any additional shipping costs, duties, or taxes incurred.

To initiate a return, please notify UBlockout in writing via email at (support@ublockout.com) or through online chat. UBlockout will provide return shipping labels and instructions to return the product.

Please note:

  • Refunds will be applied upon arrival and inspection of the returned goods.

  • Refunds will be issued to the original credit or debit card used for payment.

  • Free returns are not available for oversize shades outside of our standard sizing range.

  • Free returns are not available for orders delivered outside the continental USA.

  • Free returns do not apply to commercial orders.

  • Free returns do not apply to orders of 5 or more shades (We recommend ordering a test shade, risk-free with Fit Guarantee, prior to a large order).

  • UBlockout reserves the right to charge a restocking fee of up to 50% if the product is returned damaged or in an unsellable condition.

If you believe your product is faulty or was damaged in transit, you may be eligible for a replacement or repair under the terms of our warranty. For assistance, contact our team at support@ublockout.com.

 

Fit Guarantee & Shipping Protection

Fit Guarantee & Shipping Protection is included with every shade at no extra cost (valued at $60 per shade). There's nothing to select at checkout: every shade on your order is covered, subject to these terms.

Who's covered
  • Orders of 1–4 shades are covered from the moment you order. A Fit Check video call is optional. You can book one after you order, at a time that suits you, and we'll check every measurement with you before we make anything.
  • Orders of 5 or more shades are covered once you've had a Fit Check video call with us, before production. The call is free. Without the call there is no Fit Guarantee, and a remake costs up to 50% of the shade price plus shipping.
If a shade doesn't fit because of a measurement issue
  • Tell us within 30 days of delivery, by email to support@ublockout.com or by calling (888) 488 4302. After 30 days, the Fit Guarantee no longer covers it.
  • Send the shade back to us within 7 days of your claim, using the shipping labels we provide. We make your new shade once we've received the original.
  • We make the necessary adjustments and send the new shade back to you, free. You pay the shipping both ways, at cost: we provide the labels, with no markup.
  • Additional fees may apply to change the product type, fitting type, or color of the replacement shade.
  • New measurements must be provided in writing.
  • To change a measurement before production, email support@ublockout.com or call (888) 488 4302 within 24 hours of ordering.
Shipping Protection

If a shade is lost in delivery, arrives damaged, or isn't made to spec, we replace it free, shipping included. This applies to every order, whatever its size and whether or not you had a Fit Check call. Contact our team at support@ublockout.com.