What’s the difference between a Free Consultation and our Measure Guarantee?

Key takeaways:

• Free Consultation: $0 cost, customer measures independently, no error protection
  • Choose for: getting started on how to measure and product Q&A
• Measure Guarantee: $40 per shade, expert verification, full replacement coverage
  • Choose for: complex installations and purchase protection

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Many customers ask us about the difference between our complimentary consultation service and our Measure Guarantee.

We completely understand the confusion; both involve measuring and video calls! However, they serve very different purposes and offer distinct levels of protection for your purchase.

Our Free Consultation helps you get started with confidence, whilst our Measure Guarantee protects your investment with expert verification and replacement coverage.

Free Consultation/Measure and Quote: Get to know us

This consultation gives you the knowledge and confidence to measure and order independently. Our team will guide you through the basics, but this doesn’t extend to a ‘guarantee’ of your measurements. Think of this as your "getting to know UBlockout" session.

• Cost: Completely free
• Duration: 15 minutes
• Purpose: Discovery and guidance

It's designed for customers who want to:

• Explore their options without any financial commitment
• Get a quick quote to understand our pricing structures and discounts available
• Learn basic measuring techniques to tackle the job themselves
• Ask product questions before making a decision
• Confirm window suitability, position and fit type
• Understand our ordering and production processes

What you’ll need:

• Measuring tape
• Another person (if dealing with particularly large windows)
• Zoom app on your mobile device
• Good WiFi connection
• 15 minutes of your time

Measure Guarantee: The safety net and insurance policy

Our Measure Guarantee service is for customers who want absolute peace of mind for their investment. It’s an add-on available per shade, which ultimately allows you to relax in the knowledge that your measurements will be verified for accuracy by our expert team before your order moves into production. In the unlikely event your shade doesn’t fit perfectly, we’ll work to fix it - no extra cost.

• Cost: $40 per shade
• Duration: 10-15 minutes per shade
• Purpose: Protection and precision

It's particularly valuable if you:

• Want expert verification of your measurements
• Are dealing with complex window configurations
• Are installing more than three or four shades at a time
• Prefer professional oversight for an important investment
• Want protection against measurement errors

What this includes:

• Expert review: one of our measuring specialists double-checks your measurements over a live video call
• Personalised guidance: tailored advice for your specific windows
• Error protection: if there's a measurement issue, we’ll work to make it right
• Replacement promise: your shade will be replaced if measurement errors affect operation

What you’ll need:

• Measuring tape
• Another person (if dealing with particularly large windows)
• Zoom app on your mobile device
• Good WiFi connection
• At least 15 minutes per shade

The key difference: risk and responsibility

The fundamental difference comes down to who takes responsibility for measurement accuracy:

• Free consultation: We'll teach you how to measure for a successful fit - and we promise, it’s super easy.
• Measure guarantee: We'll verify and guarantee your measurements over a Zoom video call. If your shade doesn’t fit when it arrives, we’ll take full responsibility and work to make it right.

Which one is for me?

Book a free consultation call if you:

• Want to explore UBlockout without commitment
• Are comfortable taking measurements yourself, but would like some pointers
• Have straightforward, standard-sized windows

Choose our Measure Guarantee add-on if you:

• Want maximum protection for your investment
• Have multiple, complex or challenging window configurations
• Prefer professional oversight and verification
• Value the peace of mind that comes with error protection

Can I have both?

Yes, absolutely!

Many customers start with our Free Consultation to understand the basics and get their initial quote, then add the Measure Guarantee when they're ready to purchase for that extra layer of protection.

Ready to get started?

Accurate window measurements are key to achieving 100% blackout with our Ultimate Blackout Shade. We’re ready to help at any stage of your journey so you can measure with confidence.

Book a free consultation

or

Customize and buy now

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Frequently Asked Questions

Can I add the Measure Guarantee after I've already ordered?

Yes, but timing is critical. You'll need to contact us within the first day or so after ordering, before production begins. However, we can't guarantee we'll be able to complete the measure guarantee call in time if your order has already moved into production. This is why we strongly encourage adding the Measure Guarantee at checkout - it ensures we have adequate time to verify your measurements before manufacturing begins.

I’ve added the Measure Guarantee to my cart and completed my order. What happens now?

Great - now that you’ve ordered your ‘protected’ shades (protected by Measure Guarantee), you will receive a link via email to book in a call with our experts. This is what it’s all about - our team will jump on a Zoom video call with you, verify your measurements for each shade and ensure it’s a perfect fit. We won’t be able to move your shade into our production process until this call is complete and your measurements have been verified.

What happens during a Measure Guarantee call that doesn't happen in a Free Consultation?

During a Measure Guarantee call, our expert will meticulously verify each measurement you've taken, check for potential installation challenges specific to your windows, and provide detailed guidance on any adjustments needed. Most importantly, we take responsibility for the accuracy - if something goes wrong despite our verification, we replace the shade at no cost.

Is the Measure Guarantee worth it for standard rectangular windows?

Even standard windows can have measurement complexities - slight wall irregularities, architrave interference, or recess depth issues. For $40 per shade, you're buying peace of mind and protection against costly remakes. Consider your comfort level with measuring and the total value of your order when deciding.

What types of windows definitely need the Measure Guarantee?

We strongly recommend the Measure Guarantee for:

Bay or bow windows

• Angled or unusually shaped windows
• Windows with complex architraves or trim
• Recess installations with limited depth
• Any installation where you're unsure about measurements
• High-value orders where replacement costs would be significant

Can I book multiple Free Consultations before deciding?

You can book a Free Consultation to explore different areas of your home or ask additional questions. However, each consultation is designed to be comprehensive enough to get you started confidently with measuring and ordering.

What if I'm still confused about which service I need?

Start with our Free Consultation! Our team can assess your specific situation and recommend whether the Measure Guarantee would be beneficial for your particular windows and circumstances. There's no obligation, and you'll get a better understanding of what's involved.

Can I do a Measure Guarantee during my Free Consultation?

No, we cannot perform Measure Guarantees during a Free Consultation. They are different services for different purposes.

During a 15 minute Free Consultation, you are welcome to ask any and all questions you have about our Ultimate Blackout Shade to understand its suitability for your space. We’ll provide tips and tricks on measuring and some handy hints for getting a great fit - but ultimately, we’re limited to 15 minutes of your time. We cannot and will not be able to closely verify and guarantee your measurements within this initial call.

Our Measure Guarantee calls run the appropriate length of time to verify all shades within an order. For example, if you have three shades in your order, your Measure Guarantee call may take 30 to 45 minutes. The 15 minutes provided within a Free Consultation would not be enough time to provide the level of care and expertise promised for this premium service.